FAQ

WEDDING DRESS SHOP

Q : Where are Yenny Lee wedding gowns made?

A : Each Yenny Lee wedding gown is made in our Garment Studio in Indonesia.

 

Q : How long does it takes for a dress to be made?

A : Our wedding gowns are made-to-order and take between 4 - 6 months. We recommend purchasing your wedding gown 6 - 8 months before your wedding date to allow ample time for delivery and alterations.

 

Q : Are you able to accommodate rush orders?

A : We can accommodate rush orders up to 1 month. With 30% additional fees. For rush orders, please email us at yennylee.bride@gmail.com

 

Q : How can I find out the status of my dress?

A : We will provide an approximate shipment date. Feel free to email us at yennylee.bride@gmail.com if you have any questions along the way!

 

Q : Can you create larger sizes?

A : Our gowns run from size 2 - 20, with specific measurement found within the "size" tab. There is an extra fee for dresses above a size 16 due to the specialist sewing involved, extra material costs, customized patterns, and additional bodice boning to provide support. Have questions? Email us at yennylee.bride@gmail.com

 

Q : How do I know what size I am?

A : It's pretty simple! To determine your correct size in a Yenny Lee gown, you will need your bust, waist, and hip measurement. Your bust measurement obtained by wrapping a tape measurement round chest and over the nipples. Your waist measurement can be obtained by measuring the smallest part of the torso. As for the hip measurement, obtained by wrapping a tape measurement round the hip. Hip refers the widest part of the body. Click here to view our handy diagram!

 

Q : I plan on losing weight / I'm pregnant. What do I do?

A : We recommend discussing with a bridal consultant before purchasing your gown. Drop us a line at yennylee.bride@gmail.com

 

Q : Where I can try on Yenny Lee dress before purchasing?

A : We have studio in Jakarta and workshop in Surakarta. Drop us a message for booking an appointment.

 

Q : How do I care for my dress post-wedding?

A : We recommend you to care your dress using oxygen-based stain remover and water or dry clean.

 

Q : How can I stay up to date?

A : Follow us on instagram @yennylee_couture, we update daily!

 

CUSTOM MADE & RENT

Q: How to Order for Rent / Custom Made?

A: You can email us on yennylee.bride@gmail.com or send us whatsapp message to +62 812 1741 1038 and make your appointment.

 

Q: Do I need to Sign Up an Account?

A: No. But you need to contact us thru email yennylee.bride@gmail.com or whatsapp us on +62 812 1741 1038 for the price, stock, and to make appointment for the fitting.

 

Q: What kinds of payment method are accepted?

A: Currently we only accept Bank Transfer (BCA) for Indonesia customers. And PAYPAL for international customers.

 

Q: Can I get discount?

A: All price is a fixed price. You can get a discount only if there is a special promotion from us.

 

Q: Are your items manufactured yourself?

A: Yes, They are! We design and manufactured our products exclusively for our brand. And all our products are manufactured in Indonesia by our qualified and professional team.

 

Q: Are your items ready stocks?

A: Please contact us for the availability thru yennylee.bride@gmail.com or whatsapp +62 812 1741 1038.

 

 Q: Do you have any offline store?

A: Yes we do! Don't hesitate to contact us.

 

Q: Can I see the real pictures of the products?

A:  All the pictures that you see on our website are real pictures. The product that you'll get is as same as in the pictures.

 

Q: Do you ship internationally?

A: Yes, for purchase and custom made. As for rent, we only serve for Indonesia area only.

 

Q: Can I cancel my order?

A: Sorry, you cannot cancel order after submitting.

 

Q: Why are my order has been cancelled?

A: Maximum payment for an order is 1x24 hours, after an order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.

 

Q: How can I track my order?

A: We will inform you the airway bill after we deliver the dress.

 

Q: How can I measure my size?

A:  Please make your appointment for the perfect fitting. We will assist you for the measurement.