WEDDING DRESS SHOP
Q : Where are Yenny Lee wedding gowns made?
A : Each Yenny Lee wedding gown is made in our Garment Studio in Indonesia.
Q : How long does it takes for a dress to be made?
A : Our wedding gowns are made-to-order and take between 4 - 6 months. We recommend purchasing your wedding gown 6 - 8 months before your wedding date to allow ample time for delivery and alterations.
Q : Are you able to accommodate rush orders?
A : We can accommodate rush orders up to 1 month. With 30% additional fees. For rush orders, please email us at firstname.lastname@example.org
Q : How can I find out the status of my dress?
A : We will provide an approximate shipment date. Feel free to email us at email@example.com if you have any questions along the way!
Q : Can you create larger sizes?
A : Our gowns run from size 2 - 20, with specific measurement found within the "size" tab. There is an extra fee for dresses above a size 16 due to the specialist sewing involved, extra material costs, customized patterns, and additional bodice boning to provide support. Have questions? Email us at firstname.lastname@example.org
Q : How do I know what size I am?
A : It's pretty simple! To determine your correct size in a Yenny Lee gown, you will need your bust, waist, and hip measurement. Your bust measurement obtained by wrapping a tape measurement round chest and over the nipples. Your waist measurement can be obtained by measuring the smallest part of the torso. As for the hip measurement, obtained by wrapping a tape measurement round the hip. Hip refers the widest part of the body. Click here to view our handy diagram!
Q : I plan on losing weight / I'm pregnant. What do I do?
A : We recommend discussing with a bridal consultant before purchasing your gown. Drop us a line at email@example.com
Q : Where I can try on Yenny Lee dress before purchasing?
A : We have studio in Jakarta and workshop in Surakarta. Drop us a message for booking an appointment.
Q : How do I care for my dress post-wedding?
A : We recommend you to care your dress using oxygen-based stain remover and water or dry clean.
Q : How can I stay up to date?
A : Follow us on instagram @yennylee_couture, we update daily!
CUSTOM MADE & RENT
Q: How to Order for Rent / Custom Made?
A: You can email us on firstname.lastname@example.org or send us whatsapp message to +62 812 1741 1038 and make your appointment.
Q: Do I need to Sign Up an Account?
A: No. But you need to contact us thru email email@example.com or whatsapp us on +62 812 1741 1038 for the price, stock, and to make appointment for the fitting.
Q: What kinds of payment method are accepted?
A: Currently we only accept Bank Transfer (BCA) for Indonesia customers. And PAYPAL for international customers.
Q: Can I get discount?
A: All price is a fixed price. You can get a discount only if there is a special promotion from us.
Q: Are your items manufactured yourself?
A: Yes, They are! We design and manufactured our products exclusively for our brand. And all our products are manufactured in Indonesia by our qualified and professional team.
Q: Are your items ready stocks?
A: Please contact us for the availability thru firstname.lastname@example.org or whatsapp +62 812 1741 1038.
Q: Do you have any offline store?
A: Yes we do! Don't hesitate to contact us.
Q: Can I see the real pictures of the products?
A: All the pictures that you see on our website are real pictures. The product that you'll get is as same as in the pictures.
Q: Do you ship internationally?
A: Yes, for purchase and custom made. As for rent, we only serve for Indonesia area only.
Q: Can I cancel my order?
A: Sorry, you cannot cancel order after submitting.
Q: Why are my order has been cancelled?
A: Maximum payment for an order is 1x24 hours, after an order have been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
Q: How can I track my order?
A: We will inform you the airway bill after we deliver the dress.
Q: How can I measure my size?
A: Please make your appointment for the perfect fitting. We will assist you for the measurement.